Help wanted - Part time Game Masters
Help Wanted – Position: Part-Time Game Master
Escape Room Center, LLC. is a recreation/entertainment facility located at 340 U.S. Route 22 E, Bridgewater, NJ.
An escape room is a fun activity for people from ages 8 to 88. You, your friends, family, or co-workers come to the center in teams of 2 to 8 people. You’ll enter one of our six themed rooms (i.e. a pirate ship, spaceship, genie’s bottle, speakeasy, African tent, or Mayan tomb). Players have 60 minutes to find clues, solve puzzles, and communicate with their team to complete the objective and escape the room in time.
One of the keys to success in the escape room industry is having dedicated game masters for every group. A game master is a person who greets players when they enter the facility, answers questions, and makes them feel welcome (as most people who play have never played before). The game master then takes their group to a video room where the game master plays an introductory video, teaches the group how to open certain types of locks they might not be familiar with, and explains how the game master will assist the group once in the room. The game master will be watching the one-hour long game via closed circuit video and audio. As game master, you’d be responsible for learning everything about our escape games, and how to provide hints to players who might be stuck on a puzzle so that they continue the game without becoming frustrated. You might need to give few or many hints to a group depending on their ability as well as your interpretation of what you think will make them enjoy the experience the most (some people would rather not escape but leave knowing they were close and did it without hints – others might want a lot of hints to escape in minimum time). After the game is complete, you’d escort them to the picture wall and take their picture as well as offer to post it on facebook for them. After the guests have left the facility, you’ll be responsible for resetting the room to its original state for the next group.
From the description above, you can clearly see that interpersonal skills are extremely important to the job. You must be the type of person that can meet a group of people and have them feel like you’re the type of person they want to hang out with. After that, you’ll need a great attention to detail to make sure the rooms are reset to their exact starting point prior to every game. Additionally, you’ll need to be a great communicator – able to understand people’s conversations through the microphones and answer them in well written texts to the monitors in the room. Also, you should be technologically proficient in taking and printing pictures, checking in and posting to facebook, and able to help people navigate to TripAdvisor and Google reviews. Lastly, things sometimes break in an escape room. You will need to be able to think on your feet, troubleshoot problems, and make changes to the games to keep them on track. For this and other reasons, your role may change at any time.
Like a movie theater, escape rooms tend to be busy on nights and weekends. During the day, we’ll occasionally have a large corporate group who may want to run all 6 room simultaneously (which means we’ll need to have 6 game masters on duty during those times), but typically we many only need one or two game masters during the weekdays and may need two shifts of 6 game masters on a Saturday. For that reason, most of our employees would be working one or more shifts between Friday night and Sunday night, as that will the time of highest demand. We can be flexible with our employee’s scheduling, and with our customers being able to book as late as two hours before their game, we offer many opportunities for a game master to pick up some extra income during the week. This also means, however, there may be some on-call shifts that you wind up not coming in at all. It’s important to us that our employees can be comfortable with this type of scheduling.
Our part-time game masters are paid semi-monthly and we are fully compliant with minimum wage laws and mandatory sick leave pay.
We welcome all types of people to apply, regardless of experience with escape rooms. This position works well for high school and college students, full-time homemakers looking to pick up some extra income for on-call work during the school day, recent retirees who enjoy meeting new people, people looking to supplement another job, as well as a dozen other types of people. We are equal opportunity employers -- the only thing we discriminate on is how great you’ll make our guest’s experiences.
We are currently looking for applicants that can work at least one shift during the weekend (Friday nights to Sunday nights).
People with prior work experience looking for a managerial position should note that in the comments section. We'd love to hear from you.